Courier service built for healthcare and lab logistics
Specimens with stability windows, pharmaceuticals that can't sit in a hot van, records that demand privacy — healthcare logistics punishes couriers who improvise. We've run medical work across Eastern Massachusetts for decades, with HIPAA-trained drivers, documented chain of custody at every handoff, and a dispatcher who answers at 3 a.m. exactly the way they do at 3 p.m.
Where generic couriers fall short
Missed windows void specimens
A generic courier treats a lab pickup like any parcel. When the driver slips past a stability window, the draw gets repeated, results get delayed, and a patient waits.
Untrained hands, real exposure
A driver with no HIPAA awareness and no specimen-handling training is a compliance risk riding around with your organization's name on the manifest.
Nobody answers after hours
STAT work doesn't keep business hours. App-based couriers thin out at night — exactly when a hospital floor or long-term-care pharmacy needs a run now.
How we serve healthcare & laboratories
The backbone of our healthcare work is the scheduled route: the same driver arriving at the same clinics, draw stations, and practices in the same windows every day, sweeping specimens to your lab's accession desk. Consistent drivers matter more in medical work than anywhere else — ours learn your buildings, your lockboxes, your after-hours entrances, and the difference between a routine tote and something that can't wait. Routes are built around your collection schedule, not our convenience, and dispatch adjusts them when your volume shifts.
When a STAT call comes in, we dispatch a dedicated vehicle that drives point-to-point — no other stops, no consolidation. Because dispatch runs 24/7, that's true at 2 a.m. on a holiday weekend, not just during office hours. Temperature-sensitive material moves in coolers and packaging to the protocol your lab or pharmacy specifies, and every handoff is signature-captured so there's never a gap in the record between your bench and the destination.
The paperwork side is handled the way healthcare requires: we sign BAAs with healthcare clients, drivers on medical work complete HIPAA privacy and specimen-handling training, and chain of custody is documented end to end. Your compliance officer gets straight answers about who carried what, when, and who signed for it — because we actually keep that record on every run.
Beyond specimens, we run the rest of healthcare's daily logistics: pharmacy totes to long-term-care facilities, medical equipment and supplies between campuses, patient records that must stay sealed, and device deliveries for manufacturers' field teams. One dispatch covers all of it, on scheduled routes or on demand, with the vehicle matched to the load.
Services healthcare & laboratories businesses use
Medical & Pharmaceutical Courier
HIPAA-aware handling for specimens, pharmaceuticals, records, and medical equipment.
Learn moreScheduled & Routed Deliveries
Recurring, time-definite routes — daily, weekly, or on your schedule.
Learn moreSame-Day Rush Delivery
Rapid Rush: picked up as soon as possible, driven direct, no stops along the way.
Learn moreHealthcare & Laboratories — common questions
Will you sign a BAA with our organization?
Yes — we sign Business Associate Agreements with healthcare clients as a standard part of onboarding, and drivers assigned to medical work complete HIPAA privacy training.
How do you handle temperature-sensitive specimens?
With coolers and packaging to the protocol your lab or pharmacy specifies — ambient, refrigerated, or frozen. Tell us your requirements and we build them into the route instructions.
Can you cover overnight and weekend STAT runs?
Yes. Dispatch operates 24/7, every day of the year, so an overnight STAT run goes to a live dispatcher and a dedicated vehicle — not a voicemail box.
Rather talk it through?
Dispatch answers 24/7 at 800-696-2727 — describe what your business moves and we'll tell you honestly how we'd run it.
Need it there today?
Talk to a live dispatcher — not a phone tree. We'll give you an honest estimated time of arrival before you commit.
